Toys r Us: The ultimate insiders!!!
Toys r Us: The ultimate insiders!!!
I've always loved Toys R Us. However, it was not until recently that I began to realize that Toys R Us doesn't put their customers first. I was looking for a X-men legends Deadpool. I went to my local TRU and asked if they had any. They said they have them in the boxes in the back, but that they cannot put them on the floor until they have checked in all their inventory. The very next day I went in and asked if they had yet put the current inventory on the shelves, they said they had not yet checked it all in and that it should on be on the shelves by four o'clock the next day. Three days in a row I went to TRU, asked the gentleman I spoke with the two days prior if they had taken care of the back stock. He said "Yes, What you see is what we have." Keep in mind this is about 2 in the afternoon. I came to the realization that TRU employees horde the best figures for themselves. They all but told me how they do it!!! One employee even remarked about how the Deadpool figure I was looking for was in a couple boxes in the back, but they "Don't know whats in the boxes until they open them." How did he know there were only a couple? If your looking for a figure at any retailer don't ask them to look for the one your looking for, that will alert them to grab the figures for themselves. I find it best to ask about the wave of figures generally. For example, I've been looking for a World of Nintendo 2-1 series Tingle. I would ask about the wave in general, or other characters in the wave. Ask "What figures do you have in the 2-1 series?" However, most TRU employees already know what figures will be in demand, and typically will play the ignorance card. I favor Walmart and Walgreens for this reason. These people don't work in the toy industry, and could care less what they put on the shelf, their just doing their job. I continually return to Walmart and Walgreen's because of this. What TRU doesn't realize is that the likelihood of me grabbing a figure I didn't know I wanted significantly decreases when their employees grab the in-demand figures I came to the store to find. Why go to TRU at all? They never have what I'm looking for, and I'm not gunna purchase lesser items to fulfill my need for the hunt. I'll just take my business to other places, like Walmart and Walgreen's, where the customers come first, not the employees.
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